We rented the Livi for two years when Mom could no longer manage her pills. It was an absolute life saver for us! The machine takes the worry out of wondering if she was taking the right pills, at the right time, and would not allow her to take too many or get off schedule. It also kept us in the loop with text massages when pills were due, when she dispensed, and when it needed refilling. Absolutely wonderful! This is the most responsive company I have ever worked with. If we had a Livi question or needed addition canister parts, they would respond immediately with answers and air mail what ever we needed. The most incredible customer service I have ever experienced! No question, this is a 5.0 out of 5.0 company!
The Livi has been a game changer. My wife takes more than 15 meds. She has arthritis. So even getting med bottles open was a painful challenge. As others mention, there is a steep learning curve in container assembly. It took me hours. But now, if there is a container change, it only takes minutes. You will definitely get the hang of it. Here's what I can offer in the way of advice. Arrange your pills/containers so that the smallest pills are in front, and the larger pills are in back. Why? Because gravity. I found that small pills didn't always make it from the back containers, down the chute, and into the cup. And was having to occasionally tip the Livi forward to get the pills out of the chute. When I arranged the pills from smallest to largest, with smallest in front, and largest in back, that fully fixed that issue. I also put a book under the back of the Livi, to help the pills make it to the cup. I know this sounds like a hokey hack, but it works. And the Livi is well worth these hacks. My guess is, you won't see the Livi available via Amazon again. I bought ours directly from PharmRight. And that's where you'll want to buy yours too. Lastly, about PharmRight's support. It is fantastic. They care, are available, are quick to respond, and quick to fix any issue. I'm not sure what more you could ask.
Let me start by saying the customer support for getting the dispenser up and running was fabulous. It took a little time at first to fine tune each med but it was well worth it because I no longer have to load the weekly pill packs for mom. I used to worry about whether she took her meds and there were times where she got confused and took her morning meds twice. Now I'm certain that she's dispensing her meds as directed and there is no chance for error. I love that she lives 50 minutes away but I know she's ok when I see on my phone that she dispensed her meds. She didn't want to spend the money for Livi at first and now she asked me to purchase the unit instead of paying the monthly fee because it makes taking her medications extremely stress free! Highly recommend especially if you have aging parents that you care for.