Our entire experience with LIVI, from talking with representatives on the phone, to the onsite demonstration, to implementation of LIVI, has been outstanding. The care and support we have received has been above and beyond my expectations and your technical support team is phenomenal. David is super responsive and helpful; we’ve had many technical challenges on our end, which I contribute to the high number of staff using LIVI in our group homes. David always takes times to work through the issues with us – he not only talks through the issues on the phone but sends troubleshooting documents, which is a major help to those of us that are technically challenged. These tools have assisted our managers to be more aware of what to do when issues arise and they are calling our higher level managers less because they are educated on how to resolve the issues independently. David also follows up on issues that we’ve worked through to ensure the problems are resolved and if they are not – he takes the time to trouble shoot with us again. It is very rare to have that level of follow-up with a company and I truly appreciate his attentiveness and support. David is extremely patient and thorough – he ensures each issue is resolved and in the rare instance that we are unable to fix it on the phone, he sent a replacement and had us ship our unit back to LIVI. Every encounter with him has been outstanding. My staff have talked with others at LIVI customer support and they report the same experience. I cannot say enough good things about your product, company, and team. LIVI has made a huge difference in our medication management practices. I greatly appreciate the attention you have given us and am grateful for your partnership!
I have had the pleasure of operating two Livi's in our family, They took the pressure off of me, I was alerted when they took their medications when they missed taking their medication and alerted when the the pill containers were low and need to be refilled ( no pill trays that took me an hour to fill every month, in most cases (depending on the size of the pills), just dump a 90 day supply in the pill container and you were done). Our caregiver loved the Livi, she was alerted at the time pills were to be dispensed and all she had to do was push the button, the right pills were dispensed for Am or Pm. As with all mechanical devices there are times they decide they don't want to work as designed. When I had a problem, the livi staff was right there to help me.
We rented the Livi for two years when Mom could no longer manage her pills. It was an absolute life saver for us! The machine takes the worry out of wondering if she was taking the right pills, at the right time, and would not allow her to take too many or get off schedule. It also kept us in the loop with text massages when pills were due, when she dispensed, and when it needed refilling. Absolutely wonderful! This is the most responsive company I have ever worked with. If we had a Livi question or needed addition canister parts, they would respond immediately with answers and air mail what ever we needed. The most incredible customer service I have ever experienced! No question, this is a 5.0 out of 5.0 company!